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Improving Performance Through Assessments by Mike White

Assessments can identify problems before they become significant events, weaknesses in a program and standards that are not consistent with goals. This can be used to improve performance. Assessments also identify good performance areas, which can be used to help determine the best strategy in addressing identified weaknesses.

It has been demonstrated that when weaknesses are identified and corrected through assessment, performance improves. In the 1980's the Institute of Nuclear Power Operations began assessments of all US nuclear power plants. During the following 20 years, significant events decreased by an order of magnitude - even as the definition of a significant event became more conservative.

This book provides tools to plan and carry out assessments successfully. There are three different types of assessments discussed - performance based assessments, programmatic assessments and behavioural assessments. Although this book has been written as a self-standing guide to assessments, its effectiveness is increased when paired with classroom and field training. CALM Management Consulting Inc has developed training programs and manuals for conducting assessments.

Assessments are a cornerstone of any facility that wishes to excel in safe, reliable and profitable operation. This book assists in getting the most of assessments and improvement efforts.

Mike White has led and participated in more than 200 performance based assessments of nuclear power plants, refineries, chemical plants, research facilities, production facilities, and transportation operations. He has taken this experience and developed a "how to" guide for preparing, conducting and reporting the results of these assessments:

Table of Contents

Chapter 1 Introduction
Chapter 2 Types of Assessments
Chapter 3 Managing the Assessment Program
Chapter 4 Assessment Standards
Chapter 5 Planning and Preparing for the Assessment
Chapter 6 Performance Based Assessment Techniques
Chapter 7 Programmatic Assessment
Chapter 8 Assessment of Cross-Functional Areas
Chapter 9 Safety Culture Assessment
Chapter 10 Assessing Equipment Reliability
Chapter 11 Assessment of Management Effectiveness
Chapter 12 Development of Weaknesses and Strengths
Chapter 13 Identifying the Causes of Issues
Chapter 14 Corrective Action Recommendations and Checking the Effectiveness of Corrective Actions
Chapter 15 Communicating the Results
Chapter 16 Leading the Team

If you have questions, please contact us.

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